Privacy Policy Samba Tours

Introduction

At Samba.tours, we are committed to protecting the privacy and security of our travelers’ information. This Privacy Policy outlines how we collect, use, store, and protect your personal data, as well as your rights regarding your information. This policy applies to information collected through our website, during the booking process, and any other interactions you may have with Samba.tours.

Who Are We?

Welcome to Samba.tours, your online travel agency specializing in authentic South American cultural and traditional leisure travel experiences. Samba.tours operates on a local partner booking portal model, directly collaborating with local guides, artisans, tour operators, and accommodation providers to ensure authenticity and community benefit. Our focus is on delivering high-quality, transformative experiences that resonate with discerning travelers seeking genuine connections.

Company Information

• Public Name: Samba.tours
• Legal Name: Iglesias Viagens e Turismo Ltda.
• Website address: samba.tours
• E-mail: info@samba.tours

Our Commitment

At Samba Tours, we are dedicated to curating unique, immersive leisure travel experiences centered around the rich cultures and traditions of South America. Our commitment extends beyond the adventures we curate; it encompasses our respect for your privacy and the security of your personal information. As stewards of your trust, we are dedicated to transparency and responsibility in all our operations, guided by our values in the South American countries where our partners operate.

Data Controller/Processor Role Clarification

Samba Tours, as the Brazil -based Sole Proprietorship, acts as the primary data controller for tour-related activities, bookings, and information. Our local partners, who deliver the on-the-ground experiences, operate as independent contractors.

Information Collection

Personal Information: We collect personal information that you voluntarily provide to us. This includes but is not limited to your name, email address, phone number, payment details, and any other information necessary to secure your booking and enhance your travel experience.

Automatically Collected Information: When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.

Payment Processing: For secure payment processing, we partner with Stripe, a leading online payment gateway, to handle all payment transactions. When you make a payment for your booking, you may be directed to a payment link provided by Stripe or our website may integrate Stripe’s payment processing services. By using Stripe, we ensure that your payment information is processed securely, adhering to the highest industry standards for data security and compliance.

Information Collected During Bookings When you book a tour through our website, we collect certain personal information as part of the booking process. This information, automatically collected through our payment provider, Stripe, and our booking management system (WordPress with Tourfic plugin), includes but is not limited to:

• Full Name
• Email Address
• Country
• City
• Phone Number
• IP Address
• Payment Information (collected and processed securely by Stripe)

In addition, to provide you with a seamless travel experience, we may add your email, full name, country, city, and phone number to a mailing list managed through platforms such as Mailchimp or ConvertKit. This mailing list allows us to send you important information about your upcoming tour, as well as helpful tips and additional information about traveling in South America. You can unsubscribe from the mailing list at any time by using the “unsubscribe” link in our emails or by contacting us directly.

Booking Management System and Payment Processor Data Collection: For all bookings, our website serves as our booking management system, and Stripe securely processes payments. Each platform’s privacy practices govern the handling of your data. Please review their respective privacy policies for further information.

Embedded content from other websites Articles or pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Third-Party Services

Stripe As part of our booking and payment process, we use Stripe as our payment gateway. Stripe specializes in providing a secure platform for processing payments online. When you make a payment, Stripe collects your payment card information and other necessary transaction data. Stripe’s use of your personal information is governed by their privacy policy, which we encourage you to review to understand how Stripe handles your information.

Affiliate Partners Our website may contain affiliate links to third-party products and services. While Samba Tours focuses on cultural experiences, we may integrate affiliate links for flights and broader accommodation options from major travel booking sites like Bókun to capture additional revenue. When you click on these links and make a purchase, Samba Tours may earn a commission. These affiliate partnerships are in place to recommend valuable products and services to you.

Embedded Content from Other Websites

Content on our site may include embedded content (e.g., videos, images). Embedded content from other websites behaves as if you visited the other website and may collect data, use cookies, and monitor your interaction.

Use of Information

Your personal information is used to process your booking, manage your tour experience, communicate with you (including sending booking confirmations, travel information, and updates about our services), and improve our services. We may also use your information to comply with legal obligations, resolve disputes, and enforce our agreements. Our use of information is aligned with our mission to curate personalized, sustainable, and high-quality leisure experiences that empower local communities.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Sharing of Information

We do not sell, rent, or otherwise share your personal information with third parties for their marketing purposes without your consent. We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. Our model emphasizes direct relationships and equitable revenue sharing with local providers, ensuring a more direct economic benefit to the community. Information may be shared with these vetted local partners to facilitate your authentic cultural immersion experience.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no internet-based site can be 100% secure, so we cannot guarantee the absolute security of your information. We utilize Stripe for payment processing, which encrypts your payment information using secure socket layer technology (SSL) and stores it with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, Stripe follows all PCI-DSS requirements and implements additional generally accepted industry standards. Samba.tours will also use security plugins like Wordfence Security or Sucuri Security for robust protection.

Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, delete, or transfer your personal information, as well as the right to object to certain processing activities. If you wish to exercise these rights, please contact us using the contact information provided below. If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Samba.tours adheres to data privacy laws like Brazil's LGPD, Argentina's, Chile's, and Uruguay's frameworks, which align with the EU's GDPR.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Affiliate Marketing Disclosure Our website includes affiliate links. When you use these links to make a purchase or booking, Samba.tours may earn a commission. We only recommend products and services that we believe will add value to our customers.

Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “effective date” at the top of this Privacy Policy.

Contact Us For any inquiries, suggestions, or comments related to this privacy policy, please feel free to reach out to us through our contact details listed below. Our team at Samba.tours is eager to assist you and ensure your experience with us is as thrilling and memorable as the adventures we offer.

Contact Information

• Address: Barra Da Tijuca, 22793, Rio de Janeiro, Rio de Janeiro, BR
• Website: samba.tours
• Email: info@samba.tours
• Phone: +34 631 916511